Frequently Asked Questions | RyQivo<\/title><\/p>\n<style>\n:root{\n --theme-primary:#5B21B6;\n --theme-secondary:#7C3AED;\n --ink:#121417;--muted:#626872;--line:#E6E8EC;--soft:#F6F7F8;--soft2:#FAFAFB;--white:#fff;\n --radius:16px;--shadow:0 8px 28px rgba(17,24,39,.05);\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:#fff;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.68}\na{color:var(--theme-primary);font-weight:700;text-decoration-thickness:1px;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible,button:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}\n.shell{max-width:1180px;margin:0 auto;padding:44px 22px 68px}\n.topline{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:0 0 18px;border-bottom:1px solid 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var(--line);color:var(--muted);font-size:.9rem}\n@media(max-width:860px){.hero-grid,.two{grid-template-columns:1fr}.hero-aside{padding-left:0;padding-top:16px;border-left:0;border-top:3px solid var(--theme-primary)}.three,.four,.ruleband{grid-template-columns:1fr 1fr}.ruleband>div{border-bottom:1px solid var(--line)}.dl{grid-template-columns:1fr}.dl dt{padding-bottom:3px;border-bottom:0}.dl dd{padding-top:0}.shell{padding:32px 16px 50px}}\n@media(max-width:560px){.three,.four,.ruleband{grid-template-columns:1fr}.topline{align-items:flex-start;flex-direction:column}.ruleband>div{border-right:0}}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}<\/p>\n<p>.faq-index{display:flex;flex-wrap:wrap;gap:8px;padding:18px 0 2px}.faq-index a{padding:8px 11px;border:1px solid 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class=\"kicker\">Help Center<\/span><\/p>\n<h1>Frequently Asked Questions<\/h1>\n<p>Answers to common questions about orders, payments, shipping, returns, refunds, exchanges, sizing, privacy and support.<\/p>\n<\/div>\n<div class=\"hero-aside\"><strong>Customer support<\/strong>support@ryqivo.com<br \/>Monday-Friday, 09:00-18:00<\/div>\n<\/div>\n<\/header>\n<nav class=\"faq-index\" aria-label=\"FAQ categories\"><a href=\"#orders\">Orders<\/a><a href=\"#payments\">Payments<\/a><a href=\"#shipping\">Shipping<\/a><a href=\"#returns\">Returns<\/a><a href=\"#refunds\">Refunds<\/a><a href=\"#exchanges\">Exchanges<\/a><a href=\"#sizing\">Sizing<\/a><a href=\"#privacy\">Privacy & Security<\/a><a href=\"#support\">Customer Support<\/a><\/nav>\n<div class=\"ruleband\">\n<div><b>Processing<\/b><span>1\u20133 business days<\/span><\/div>\n<div><b>Dispatch<\/b><span>within 3 business days<\/span><\/div>\n<div><b>Transit<\/b><span>7\u201315 business days after dispatch<\/span><\/div>\n<div><b>Returns<\/b><span>14 calendar days after receipt<\/span><\/div>\n<\/div>\n<section class=\"faq-group\" id=\"orders\">\n<h2>Orders<\/h2>\n<div>\n<details>\n<summary>How long does order processing take?<\/summary>\n<p>Orders are usually processed within <strong>1\u20133 business days<\/strong>.<\/p>\n<\/details>\n<details>\n<summary>When will my order be dispatched?<\/summary>\n<p>Orders are dispatched <strong>within 3 business days<\/strong>.<\/p>\n<\/details>\n<details>\n<summary>Can I cancel my order?<\/summary>\n<p>You may request cancellation before dispatch by contacting support@ryqivo.com. After dispatch, cancellation cannot be guaranteed.<\/p>\n<\/details>\n<details>\n<summary>Can I change my delivery address?<\/summary>\n<p>You may request an address change before dispatch. After dispatch, changes are not guaranteed and may depend on the carrier.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-group\" id=\"payments\">\n<h2>Payments<\/h2>\n<div>\n<details>\n<summary>How are payments processed?<\/summary>\n<p>Payments are processed through <strong>Stripe<\/strong>. Primary card methods include Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may be available where displayed on the Payment or Checkout page.<\/p>\n<\/details>\n<details>\n<summary>Do displayed prices include tax?<\/summary>\n<p>Displayed product prices include applicable tax according to the website’s pricing configuration. Customs or import charges are separate where applicable.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-group\" id=\"shipping\">\n<h2>Shipping<\/h2>\n<div>\n<details>\n<summary>How much is standard shipping?<\/summary>\n<p>Standard shipping is <strong>6$<\/strong>. Standard shipping is free when the order reaches <strong>50<\/strong>.<\/p>\n<\/details>\n<details>\n<summary>How long does transit take?<\/summary>\n<p>Estimated transit time is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate, not a guaranteed delivery date.<\/p>\n<\/details>\n<details>\n<summary>Will I receive tracking?<\/summary>\n<p>Yes. All orders include shipment tracking. Tracking is provided after dispatch when tracking data becomes available.<\/p>\n<\/details>\n<details>\n<summary>Which carriers may be used?<\/summary>\n<p>Possible carriers include DHL, UPS, FedEx, USPS and YunExpress. The carrier for a specific order may depend on destination, route and operational arrangements.<\/p>\n<\/details>\n<details>\n<summary>What happens if a parcel appears lost?<\/summary>\n<p>Contact support@ryqivo.com. We review tracking and investigate with the carrier. If the parcel is confirmed lost, the resolution will be a reshipment or refund.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-group\" id=\"returns\">\n<h2>Returns<\/h2>\n<div>\n<details>\n<summary>How long do I have to request a return?<\/summary>\n<p>For items covered by the ordinary return policy, contact us within <strong>14 calendar days after receipt<\/strong>.<\/p>\n<\/details>\n<details>\n<summary>Who pays return shipping for a normal return?<\/summary>\n<p>For change-of-mind, size preference or other non-defective returns, the customer pays the return shipping cost.<\/p>\n<\/details>\n<details>\n<summary>Who pays for damaged, defective, incorrect or incomplete goods?<\/summary>\n<p>The merchant pays the applicable return shipping cost where the return is caused by damaged, defective, incorrect or incomplete goods.<\/p>\n<\/details>\n<details>\n<summary>Is there a restocking fee?<\/summary>\n<p>No. There is <strong>no restocking fee<\/strong>.<\/p>\n<\/details>\n<details>\n<summary>Does the EU 14-day withdrawal right apply?<\/summary>\n<p>Where EU distance-selling consumer rules apply, consumers generally have a statutory 14-day right of withdrawal from receipt, subject to applicable legal conditions and exceptions.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-group\" id=\"refunds\">\n<h2>Refunds<\/h2>\n<div>\n<details>\n<summary>How quickly are approved refunds processed?<\/summary>\n<p>Our internal processing target is within <strong>7 business days<\/strong> after the returned goods are received and the necessary review is completed, subject to mandatory statutory refund deadlines. Your bank or card issuer may need additional time to display the refund.<\/p>\n<\/details>\n<details>\n<summary>How are refunds returned?<\/summary>\n<p>Approved refunds are generally returned to the original payment method.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-group\" id=\"exchanges\">\n<h2>Exchanges<\/h2>\n<div>\n<details>\n<summary>Are direct exchanges supported?<\/summary>\n<p>Yes. Direct exchanges are supported.<\/p>\n<\/details>\n<details>\n<summary>Who pays shipping for a normal exchange?<\/summary>\n<p>For a non-defective exchange, the customer pays both the return shipping cost and the replacement item shipping cost.<\/p>\n<\/details>\n<details>\n<summary>Who pays shipping for a problem-goods exchange?<\/summary>\n<p>For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-group\" id=\"sizing\">\n<h2>Sizing<\/h2>\n<div>\n<details>\n<summary>Which size should I choose?<\/summary>\n<p>Use the Size Guide as a general reference. Product-specific sizing shown on an individual product page takes priority. For support, contact support@ryqivo.com.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-group\" id=\"privacy\">\n<h2>Privacy & Security<\/h2>\n<div>\n<details>\n<summary>Where can I ask about my personal data?<\/summary>\n<p>Privacy, data protection and cookie questions should be sent to privacy@ryqivo.com.<\/p>\n<\/details>\n<details>\n<summary>Should I email card security details?<\/summary>\n<p>No. Do not send a full card number, CVV\/CVC, PIN or other card security code through ordinary customer-service email.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-group\" id=\"support\">\n<h2>Customer Support<\/h2>\n<div>\n<details>\n<summary>How do I contact support?<\/summary>\n<p>Email support@ryqivo.com during Monday-Friday, 09:00-18:00.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions | Last updated: Help Center Frequently Asked Questions Answers to common questions about orders, payments, shipping, returns, refunds, exchanges, sizing, privacy and support. Customer support OrdersPaymentsShippingReturnsRefundsExchangesSizingPrivacy & SecurityCustomer Support Processing1\u20133 business days Dispatchwithin 3 business days Transit7\u201315 business days after dispatch Returns14 calendar days after receipt Orders How long does order processing […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6520","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ryqivo.com\/bsite\/wp-json\/wp\/v2\/pages\/6520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ryqivo.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ryqivo.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ryqivo.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ryqivo.com\/bsite\/wp-json\/wp\/v2\/comments?post=6520"}],"version-history":[{"count":2,"href":"https:\/\/ryqivo.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions"}],"predecessor-version":[{"id":24287,"href":"https:\/\/ryqivo.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions\/24287"}],"wp:attachment":[{"href":"https:\/\/ryqivo.com\/bsite\/wp-json\/wp\/v2\/media?parent=6520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}