Orders are usually processed within 1–3 business days.

Orders are dispatched within 3 business days.

You may request cancellation before dispatch by contacting support@ryqivo.com. After dispatch, cancellation cannot be guaranteed.

You may request an address change before dispatch. After dispatch, changes are not guaranteed and may depend on the carrier.

Payments are processed through Stripe. Primary card methods include Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may be available where displayed on the Payment or Checkout page.

Displayed product prices include applicable tax according to the website’s pricing configuration. Customs or import charges are separate where applicable.

Standard shipping is 6$. Standard shipping is free when the order reaches 50.

Estimated transit time is 7–15 business days after dispatch. This is an estimate, not a guaranteed delivery date.

Yes. All orders include shipment tracking. Tracking is provided after dispatch when tracking data becomes available.

Possible carriers include DHL, UPS, FedEx, USPS and YunExpress. The carrier for a specific order may depend on destination, route and operational arrangements.

Contact support@ryqivo.com. We review tracking and investigate with the carrier. If the parcel is confirmed lost, the resolution will be a reshipment or refund.

For items covered by the ordinary return policy, contact us within 14 calendar days after receipt.

For change-of-mind, size preference or other non-defective returns, the customer pays the return shipping cost.

The merchant pays the applicable return shipping cost where the return is caused by damaged, defective, incorrect or incomplete goods.

No. There is no restocking fee.

Where EU distance-selling consumer rules apply, consumers generally have a statutory 14-day right of withdrawal from receipt, subject to applicable legal conditions and exceptions.

Our internal processing target is within 7 business days after the returned goods are received and the necessary review is completed, subject to mandatory statutory refund deadlines. Your bank or card issuer may need additional time to display the refund.

Approved refunds are generally returned to the original payment method.

Yes. Direct exchanges are supported.

For a non-defective exchange, the customer pays both the return shipping cost and the replacement item shipping cost.

For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.

Use the Size Guide as a general reference. Product-specific sizing shown on an individual product page takes priority. For support, contact support@ryqivo.com.

Privacy, data protection and cookie questions should be sent to privacy@ryqivo.com.

No. Do not send a full card number, CVV/CVC, PIN or other card security code through ordinary customer-service email.

Email support@ryqivo.com during Monday-Friday, 09:00-18:00.